How to invite multiple members to an organization at once
New in 2.13.10
Overview
Ketryx allows organization owners to add multiple users at once and assign them to groups through CSV file upload. This feature streamlines the onboarding process for organizations scaling their teams, eliminating the need to add members individually.
Prerequisites
You must be an Organization Owner to add multiple users
Groups must already exist in your organization before assigning users to them
Users can only be assigned the role of Member or Guest (not Owner)
How to Add Multiple Users
Step 1: Navigate to Members Page
Go to your organization's Members page by selecting Organization → Members from the main navigation.

Step 2: Initiate Bulk User Import
Click the Bulk invite button located at the top left of the Members page.

Step 3: Download CSV Template
Click Download template to get the CSV file template. This template contains the required format and column headers for successful user import, including the currently existing groups in the organization.

The CSV template includes the following columns:
Email (required): User's email address
First Name (required): User's first name
Last Name (required): User's last name
Ketryx user role (required): Either "Member" or "Guest"
Groups (optional): Current existing group in the organization
Step 4: Prepare Your CSV File
Open the CSV and fill out the CSV template with your user information:
Enter one user per row
Ensure all email addresses are unique
Specify either "Member" or "Guest" for the Role column
For group assignments, select the group the user should be assigned to by marking it with a character (e.g., "x").
Save the file as a CSV file
Important Notes:
All specified groups must already exist in your organization
Duplicate email addresses will cause the import to fail

Step 5: Upload Your CSV File
Click Upload CSV or drag and drop your prepared file
Wait for the file to upload
The system will validate your file for any errors
The system will alert you to:
Duplicate users: If any email already exists in the organization
Invalid groups: If any specified group doesn't exist
Format errors: If required fields are missing or invalid

Step 6: Confirm and Send Invitations
Once validated
Click Invite members to proceed with adding all users
The system will process the bulk import
Each new user will receive an invitation email automatically

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